Proven Processes
An experience you can count on.
Proven Process
An experience you can count on.
About Our Proven Processes
Our Proven Processes are designed to help our customers understand exactly what to expect when working with us.
Landscape Design/Build Proven Process
1) Inquiry: Initial greeting by Everett’s staff member
2) Consultation: Discover customer needs, dreams & budget guidelines
3) Design & Price: Develop a plan & pricing
4) Presentation: Propose outdoor solutions & estimate
5) Scheduling: Receive deposit to initialize service
6) Completion of Project: Deliver landscape dream/solution
7) Follow-Up: Ensure satisfaction & lasting customer relationship
Landscape Maintenance Proven Process
1) Inquiry: Initial greeting by Everett’s staff member
2) Consultation: Communicate the levels of service expected
3) Estimate: Develop a plan & pricing
4) Contract: Sign contract on-going payment schedule
5) Scheduling: Services are activated, routed & scheduled
6) Service: On-going worry free service dispatched as needed
7) Follow-Up: Communication to meet & exceed expectations
Snow & Ice Proven Process
1) Inquiry: Initial greeting by Everett’s staff member
2) Consultation: Communicate the levels of service expected
3) Estimate: Develop a plan & pricing
4) Contract: Sign contract on-going payment schedule
5) Scheduling: Services are activated, routed & scheduled
6) Service: On-going worry free service dispatched as needed
7) Follow-Up: Communication to meet & exceed expectations
Everett’s Gardens Proven Process
1) Initial Greeting: Positive customer experience
2) Introduction: Show options & pricing
3) Shopping: Self-shopping or knowledge assisted shopping
4) Cash & Carry: For those who like to get their hands dirty
5) Delivery: To aid in the logistics
6) Install: Worry free landscaping
7) Relationship: Ensure satisfaction & lasting customer relationship
“We bought a house in Byron Center and added very large trees in our backyard. The crew at Everett’s, was very professional, and very knowledgeable and the trees exceeded our expectations. They did such a fantastic job with our trees, we also hired them to seed, fertilize and mow our lawn. We would gladly recommend Everett’s Landscape Management! Thanks Everett’s, our outdoor lawn and trees are beautiful!”
-susan pell
Our Core Values
We are focused on providing landscape solutions to be proud of. We guarantee excellent customer service as we walk together through the process and aim to ensure every customer we serve experiences our core values:
A Can Do Attitude.
No matter the circumstance, we will do everything in our power to get the job done for our customers! Everett instilled a can do attitude into this company in 1956 and that holds true today.
Passion.
It's important to have team members who are passionate about what they do. When you have passion for what you're doing, it gets done right. Love what you do and do what you love!
Excellent Customer Service.
Excellent customer service allows us to keep strong relationships with our customers. We have real people answering our phones in order to keep that personable touch, and we're always willing to listen and help in any way we can.
Integrity.
Our main focus is strong relationships with our customers. This means being 100% honest with every situation good or bad. If we do something wrong, we believe in taking ownership and fixing the situation honestly.
Exceeding Expectations.
We love dreaming with our customers. Dreaming together allows us to pin point what the needs are and how we can go above and beyond their needs to give them the wow factor they’ve been looking for!
Trustworthiness.
Strong relationships are what we strive to form with our customers. In order to create strong relationships, there must be trust. Today, we still have customers from when Everett’s was founded in 1956. That’s over 60 years of trust, wow!
Professional Workmanship.
Each of our Everett’s team members goes through a training process upon hire. We believe professional workmanship is shown through our people who know each stage of the landscape process. The detail is in the work!